Refund and Cancellation Policy

Himalayan Walkers Pvt.Ltd. acknowledges that unexpected situations can occur, necessitating guests to cancel or reschedule their trips. To provide clarity and transparency, Himalayan Walkers Pvt.Ltd. has implemented a comprehensive refund and cancellation policy that outlines the necessary procedures and any associated fees, ensuring that guests are well-informed throughout the process.

 

Cancellation Policy

The company has implemented a refund and cancellation policy. If you are unable to find suitable dates or change your mind, the company will refund your purchase until the tour's expiration date. However, changes must be requested at least 30 days prior to arrival for the voucher to be eligible for a refund. In cases of unexpected events or circumstances beyond the control of the company or the client, such as weather delays or cancellations due to religious, cultural, economic, political, or social factors, Himalayan Walkers Pvt.Ltd. will reimburse the advance payment. It is advisable to follow the guidance of guides, Sherpas, or locals regarding weather and trail conditions to ensure personal safety and minimize health risks. The company cannot be held responsible for events beyond its control.

 

A. Cancellation of the trip by clients

If you need to cancel your trip, and you have already made full payment, you may be eligible for a refund. However, it is essential to notify Himalayan Walkers Pvt.Ltd. in writing regarding your cancellation, and the company must acknowledge this notification. In the event of a cancellation, the company retains the right to apply a cancellation charge, which will be a percentage of the total cost indicated on the trip cost listed in the website brochure.

Before 30 days from the date of your trip start:   25% of the full amount.

Less than 30 days from the date of your trip start: 45% of the full amount.

Kindly be aware that clients who choose to voluntarily withdraw from the journey, regardless of the reason, once the trip has commenced, will not be eligible for any refunds of the trip cost. Moreover, no refunds will be issued for any unused portions of the itinerary, including accommodation, transportation, sightseeing, meals, or other services that were not utilized by the clients. It is advisable to thoroughly review the cancellation policy and carefully consider it before making any bookings.

 

B. Cancellation of the trip by company

In the event of a trip cancellation, the company reserves the right to cancel your booking unless it has been guaranteed to operate. If the company cancels a trip due to circumstances beyond its control, such as natural disasters, flight cancellations, or government intervention, it will provide a refund for the trip price only. The same refund policy applies if the company cancels your guaranteed departure trip, and you have the option to choose an alternative trip of equal value. However, significant changes such as alterations to airline carriers, flight schedules, itineraries, vessel substitutions, changes in cabin category or hotel accommodation are excluded from this policy, as long as the departure and arrival dates remain unchanged and the new arrangements are of the same category.

 

Refund

Kindly be aware that if you decide to cancel a reserved trip, Himalayan Walkers will impose a cancellation fee, which is a percentage of the total trip cost as indicated in our website brochure. The cancellation should be communicated to the company in writing and acknowledged by them.